Refund and Returns Policy

Last updated: 7 October 2026

Every Neko Wire item is made to order, so we do not accept returns or exchanges for size selection, change of mind or colour preference.

Defective or wrong items

If your item arrives damaged, misprinted or is not what you ordered, email support@nekowire.store within 7 days of delivery with your order ID and clear photos. We will reprint and ship a replacement, or refund you, at our choice.

Cancellations

You may cancel before production starts (usually within 12 hours of ordering) by emailing support@nekowire.store. After that the order cannot be cancelled.

Refund timelines

Approved refunds go back to the original payment method within 5–7 business days via Razorpay.

Non-delivery

If your order is lost in transit, contact us and we will reship or refund.